Services - Customer Care

Customer care

Extend the customer life cycle using great customer care

Subscription services offering goods and services without binding contracts or termination fees are becoming increasingly popular. But how do you incorporate this in a market where the nearest competitor is a click away from the customer?

Excellent customer relations is one of few invariable values when everything from streamed media to ready-packed grocery bags are bought on demand.

While attracting new customers remains hard, it is at least as hard to keep existing customers on board. One path to success is building up good customer relations by engaging in dialogues in different channels. The customer experience has become a crucial competitive advantage.

Make your customers feel special

When time is limited, outsourcing one’s customer care functions is often a smart investment.

If your company is selling a service, a customer will be more likely to continue using it if he or she gets up and running quickly. We are experts at pedagogical welcoming calls during which we help your customers get on board. Loyalty-building activities such as phone contacts with existing customers is another area where we can assist. Extending contracts about to expire is another matter we are happy to help with.

References

Efficient and professional handling of customer interactions.

“In Dynava we have found a partner that not only has a unique customer service competence, but also a deep knowledge about the industries we cater to, while efficiently and flexibly staffing in line with our needs.”

Hannu Vaara Digital Director

Service channels

We are wherever your customers are

We take care of your customers anywhere and at any time. 24 hours a day, every day of the week, every week of the year – in whatever ways your company’s specific needs dictate.

Phone

We have an exceptional experience with phone-based customer service. More than a hundred years ago we started helping our clients’ customers over the phone.

Chat

We handle chat channels with a personal touch. Use the channel the right way, and up to 70% of level 1 contacts can be automated.

Email Email and web forms are quick and efficient channels that we use to manage customer interactions.

Whatsapp, Messenger

Instant messaging services such as Whatsapp and Messenger are becoming increasingly important customer service channels.

Social channels

Aside from usual customer interactions, we can manage moderation and control of chat conversations and discussion forums in social media.

Customer service points

Our customer services representatives also offer personal assistance at customer service points. No matter whether in your company’s own stores or in a pop-up store in a mall.

Let’s care for your customers together

We take professional care of your customer relationships.