About Us | Dynava

Dynava as a Company

Dynava - over 100 years of experience

Dynava combines more than a hundred years of customer service expertise with modern technology and multichannel service.

We have been handling customer contacts since 1911, when we helped our first customers by phone.
Our roots are in directory services and telephone directory business, services that have evolved over the decades into today's efficient contact center operations.

Dynava employs around 700 professionals. We have a strong presence in Finland and Sweden, and we also serve clients internationally from our locations in Tartu, Chișinău, Dakar, and Larnaca.

Every year, we handle millions of customer contacts for dozens of companies across different industries.
We build reliable, scalable service solutions that support business growth and improve the customer experience.

Explore our services!

How Dynava came to be

The Dynava we know today was formed in 2021, when Eniro merged its customer service and contact center operations in Finland and Sweden.

In Finland, our background has been shaped by Helsingin Puhelinyhdistys (HPY), the well-known 0100100 directory service, and Sentraali, all of which laid the foundation for modern customer service, switchboard services, and communication in Finland.

In Sweden, Samres joined the group in 2022, further strengthening our position as an international pioneer in customer service. Since 1993, Samres had built a strong Nordic business in essential traffic and travel-planning services, with a focus on high availability and a people-first service culture, expanding to locations including Senegal and Moldova.

Together, these Finnish and Swedish operations have created the legacy of quality, accessibility, and service culture that today forms the core of Dynava's Nordic and global customer service expertise.

Today, Dynava is part of the Eniro Group.

Experience, Quality and Technology

Dynava is guided by a clear goal: to deliver smooth, high-quality customer interactions across all service channels, around the clock.

Our long history shows in:

refined processes, developed over decades
quality management based on industry best practices
a modern technology ecosystem that supports automation and efficient customer service

Experience and technology go hand in hand at Dynava, making us a reliable partner for companies looking to develop their customer experience and improve efficiency.

Why choose Dynava as your customer service partner?

Choosing Dynava means choosing a partner that:

understands Nordic service culture and your customers' expectations
offers an experienced, stable team that performs reliably even in demanding situations
uses efficient technology and data-driven processes that deliver measurable benefits
scales effortlessly to your company's needs, from seasonal peaks to international growth
delivers quality customer interactions across all channels, every day
helps develop your customer service in a way that strengthens your brand and supports business growth

We are here to build customer service that makes everyday life smoother, for customers, employees, and businesses.