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asiakaspalvelu-puhelimitse-dynava

Join the leading Nordic customer service team

Join our team

Are you looking for new challenges in customer service?

With us, you get to work with leading brands and an inspiring team. We offer interesting and varied tasks as well as the support and development opportunities of a large pan-Nordic organization.

Talented employees are our strenght and we take seriously everyone's well-being and personal development here at Dynava. You will get all the training and all the tools you need to shine and develop into Nordic's best in customer service.

We strongly believe in a coaching leadership model with presence and open dialogue as cornerstones. We also prioritize open communication, which means encouraging our team members to share their ideas, concerns, and feedback with each other and with their managers. 

Providing comprehensive training is essential to setting our employees up for success. That's why we offer a solid basic training program in both customer service skills and the tools and technologies used within our company. We aim to provide you the best possible start to your new career.

Working at Dynava

We believe that employees are the heart and soul of our business. That's because a good customer service experience is always about a genuine, caring human connection.

1911 first time we helped a customer by phone
~900 customer service agents around the world
16M + customer connections every year
customer-service-nordic
Are you passionate about delivering good customer service and eager to grow and develop in this role?

You have a good chance for success if you

  • are a responsive and active listener
  • enjoy problem-solving and commit to find solutions that meet customers' needs
  • aim to manage customer service so well that customers are happy to return
  • enjoy working in a team where everyone works towards the same goal

Does this sound like you? Then read on!

The start of your employee journey is as important to us as it is to you

By prioritizing a smooth and supportive onboarding process, we at Dynava can help ensure that you feel welcomed, valued, and set up for success in your role.

Getting off to a good start in a new job is not just about learning how the work is done. Feeling comfortable and safe in a new work environment is crucial for both your personal and professional success. To make sure everything goes smoothly you get a mentor who provides guidance, support, and advice as you navigate the new environment.

We have divided customer service agent training into modules which is a great way to ensure that the information is delivered in manageable chunks, making it easier for you to absorb and retain. We use a combination of online tools like Teams and Moodle along with in-person coaching sessions to provide a comprehensive and effective training experience for our new customer service agents.

Not even the best training can give answers to all question and that's why we provide ongoing support and access to coaches even after the initial training is completed. Our aim is to help ensure you can continue to grow and develop in your role over time.

ulkoistettu-asiakaspalvelu

How to apply?

If you are interested in exploring opportunities to work with Dynava, we encourage you to check our open positions in Finland, Norrköping and Sundsvall, or to send your application for our other locations as follows:
 
Lund & Skövde:  jobb@dynava.com

Our recruitment team will review your application and get in touch with you within a few days to discuss next steps and answer any questions you may have.