We are the helping hand for facility services
Living and offices demand a lot from customer service
Property management is complex, and there is a significant responsibility towards residents, tenants, authorities, and other stakeholders. With smooth customer service, your company can respond quickly, flexibly, and create positive interactions. At Dynava, we combine expertise and commitment to solving customer queries with a friendly approach
With us, your company will receive:
- short response times and effective management of response times
- experienced customer service experts
- cost-effective customer service
- continuous development and improvement of customer service
MKB and Förvaltaren
Real estate companies rely on Dynava.
Dynava collaborates with two prestigious Swedish real estate companies, MKB Fastighets AB in Malmö and Fastighets AB Förvaltaren in Sundbyberg
We handle smoothly
- error messages
- on-call services
- customer service and support
- inquiries about invoices
We help your customer service
- after office hours in the evenings
- on weekends
during the daytime when needed
or we can take care of it completely
We manage response times
In varying demand situations, we help to manage response times. Your customers don't have to wait long for responses.
100% reliable fault hotline
Ensure the readiness of your customer service to handle fault situations and error notifications 24/7. A reliable and efficient reception of error messages can bring many benefits to your company in emergency situations.
Number one in customer satisfaction
Turku Energia, the leading energy company in Southwest Finland, outsourced its customer service to Dynava in the autumn of 2020. A little over a year later, Turku Energia ranked first in the customer satisfaction survey of its industry in Finland.
Are you looking for a competent customer service partner for facility services?
Would you like to hear more about outsourcing customer service for facility services and the practical aspects of it? Get in touch and let's discuss the specific needs of your industry and how we could help your organization.