Let us take good care of your customer.
Great customer service gives you a competitive edge
We offer a range of services to improve your customer relations
Dynava offers your company excellent customer service through friendly and accurate customer interactions.
We create a tailor-made and cost-effective service package based on your unique business needs. You choose the service level that fits you the best – our agents are always on hand, 24 hours a day, every day of the year. We are good listeners. Our starting point is to define and identify the solution that best corresponds to every company’s individual situation. We manage your customers and handle customer communications using different channels including phone, email, chat, and social media. The service can easily be scaled with increasing contact volumes.
Customer service creates better customer experiences
In our view, great customer service is a consistent experience independent of channel. We can staff your customer service any day of the year, all hours of the day. The experience is the same no matter which channel the conversation takes place in: today, we manage customer relations via phone, email, websites, social media, instant messaging, and chat.
Extend the customer life cycle using great customer care
Subscription services offering goods and services without binding contracts or termination fees are becoming increasingly popular. But how do you incorporate this in a market where the nearest competitor is a click away from the customer? Excellent customer relations is one of few invariable values when everything from streamed media to ready-packed grocery bags are bought on demand.
Free up time by outsourcing back office services
Is your administration and follow-up tasks eating up too much of your resources at certain times of year? Then we have the solution for you. Outsourcing part or the entire back office work is an excellent way of caring for your customers while taking care of admin duties in an efficient manner.
Get an edge with Workforce Management
Staffing just enough is an art form in its own right. A well-functioning customer service department needs sufficient resources to be able to handle each and every customer interaction in the best way possible. With more than 30 years of experience in the field, we think we have picked up some of the keys to success.
We are wherever your customers are
We take care of your customers anywhere and at any time. 24 hours a day, every day of the week, every week of the year – in whatever ways your company’s specific needs dictate.
We have an exceptional experience with phone-based customer service. More than a hundred years ago we started helping our clients’ customers over the phone.
We handle chat channels with a personal touch. Use the channel the right way, and up to 70% of level 1 contacts can be automated.
Email and web forms are quick and efficient channels that we use to manage customer interactions.
Instant messaging services such as Whatsapp and Messenger are becoming increasingly important customer service channels.
Aside from usual customer interactions, we can manage moderation and control of chat conversations and discussion forums in social media.
Our customer services representatives also offer personal assistance at customer service points. No matter whether in your company’s own stores or in a pop-up store in a mall.
A model for onboarding
We will help and guide you throughout the entire onboarding process (the start-up phase of the collaboration). Our tried and tested systems allow good preparations and basic preparatory measures to make the outsourcing run as efficiently as possible from the word go.