Let’s care for your customers together
We take professional care of your customer relationships.
Extend the customer life cycle using great customer care
Subscription services offering goods and services without binding contracts or termination fees are becoming increasingly popular. But how do you incorporate this in a market where the nearest competitor is a click away from the customer?
Excellent customer relations is one of few invariable values when everything from streamed media to ready-packed grocery bags are bought on demand.
While attracting new customers remains hard, it is at least as hard to keep existing customers on board. One path to success is building up good customer relations by engaging in dialogues in different channels. The customer experience has become a crucial competitive advantage.
Make your customers feel special
When time is limited, outsourcing one’s customer care functions is often a smart investment.
If your company is selling a service, a customer will be more likely to continue using it if he or she gets up and running quickly. We are experts at pedagogical welcoming calls during which we help your customers get on board. Loyalty-building activities such as phone contacts with existing customers is another area where we can assist. Extending contracts about to expire is another matter we are happy to help with.
We are wherever your customers are
We take care of your customers anywhere and at any time. 24 hours a day, every day of the week, every week of the year – in whatever ways your company’s specific needs dictate.
We have an exceptional experience with phone-based customer service. More than a hundred years ago we started helping our clients’ customers over the phone.
We handle chat channels with a personal touch. Use the channel the right way, and up to 70% of level 1 contacts can be automated.
Email and web forms are quick and efficient channels that we use to manage customer interactions.
Instant messaging services such as Whatsapp and Messenger are becoming increasingly important customer service channels.
Aside from usual customer interactions, we can manage moderation and control of chat conversations and discussion forums in social media.
Our customer services representatives also offer personal assistance at customer service points. No matter whether in your company’s own stores or in a pop-up store in a mall.
Please do get in touch!
We would love to know how we can help you become even better. And we are more than happy to discuss how our personalized services and customer service offerings can help give your company an edge.