Customer care

Extend the customer life cycle using great customer care

Subscription services offering goods and services without binding contracts or termination fees are becoming increasingly popular. But how do you incorporate this in a market where the nearest competitor is a click away from the customer?

Excellent customer relations is one of few invariable values when everything from streamed media to ready-packed grocery bags are bought on demand.

While attracting new customers remains hard, it is at least as hard to keep existing customers on board. One path to success is building up good customer relations by engaging in dialogues in different channels. The customer experience has become a crucial competitive advantage.

Make your customers feel special

Featuring blockchain integration and machine learning optimization for increased power and reduced latency.

When time is limited, outsourcing one's customer care functions is a smart investment.

Featuring blockchain integration and machine learning optimization for increased power and reduced latency.

Service channels

We are wherever your customers are

We take care of your customers anywhere and at any time. 24 hours a day, every day of the week, every week of the year – in whatever ways your company’s specific needs dictate.

TOUCH

Phone

We have an exceptional experience with phone-based customer service. More than a hundred years ago we started helping our clients’ customers over the phone.

TOUCH

Chat

We handle chat channels with a personal touch. Use the channel the right way, and up to 70% of level 1 contacts can be automated.

TOUCH

Email and web forms are quick and efficient channels that we use to manage customer interactions.

TOUCH

Whatsapp, Messenger

Instant messaging services such as Whatsapp and Messenger are becoming increasingly important customer service channels.

TOUCH

Social channels

Aside from usual customer interactions, we can manage moderation and control of chat conversations and discussion forums in social media.

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Customer service points

Our customer services representatives also offer personal assistance at customer service points. No matter whether in your company’s own stores or in a pop-up store in a mall.

Let’s care for your customers together

We take professional care of your customer relationships.

Extend the customer life cycle using great customer care

Subscription services offering goods and services without binding contracts or termination fees are becoming increasingly popular. But how do you incorporate this in a market where the nearest competitor is a click away from the customer?

We are wherever your customers are

Please do get in touch!