– I have had a variety of different roles throughout my long career. Previously, I have worked as both a customer service representative and a team coach. In my current job, my workday includes resource planning, as well as real-time monitoring of services and resources, and change management.
– Resource planning is heavily based on forecasting for the future to achieve the best results, and it requires looking both backward and forward in time. A crystal ball would be helpful in this regard. :) In real-time, we constantly monitor various systems to see how resources and needs match up and make changes as necessary.
– The work can be quite hectic at times, but it's diverse and helps maintain various skills.
– I have enjoyed all of my tasks, despite their unique challenges. The situation is always balanced by a relaxed and humorous atmosphere with colleagues.
