Let us take good care of your customer.

Great customer service gives you a competitive edge
Our services

We offer a range of services to improve your customer relations

Dynava offers your company excellent customer service through friendly and accurate customer interactions.

We create a tailor-made and cost-effective service package based on your unique business needs. You choose the service level that fits you the best – our agents are always on hand, 24 hours a day, every day of the year. We are good listeners. Our starting point is to define and identify the solution that best corresponds to every company’s individual situation. We manage your customers and handle customer communications using different channels including phone, email, chat, and social media. The service can easily be scaled with increasing contact volumes.

Customer service

Customer service creates better customer experiences

In our view, great customer service is a consistent experience independent of channel. We can staff your customer service any day of the year, all hours of the day. The experience is the same no matter which channel the conversation takes place in: today, we manage customer relations via phone, email, websites, social media, instant messaging, and chat.

Customer service
Customer care

Extend the customer life cycle using great customer care

Subscription services offering goods and services without binding contracts or termination fees are becoming increasingly popular. But how do you incorporate this in a market where the nearest competitor is a click away from the customer? Excellent customer relations is one of few invariable values when everything from streamed media to ready-packed grocery bags are bought on demand.

Customer care
Back office

Free up time by outsourcing back office services

Is your administration and follow-up tasks eating up too much of your resources at certain times of year? Then we have the solution for you. Outsourcing part or the entire back office work is an excellent way of caring for your customers while taking care of admin duties in an efficient manner.

icon-back-office-square
Workforce management

Get an edge with Workforce Management

Staffing just enough is an art form in its own right. A well-functioning customer service department needs sufficient resources to be able to handle each and every customer interaction in the best way possible. With more than 30 years of experience in the field, we think we have picked up some of the keys to success.

icon-workforce-management-square
Service channels

We are wherever your customers are

We take care of your customers anywhere and at any time. 24 hours a day, every day of the week, every week of the year – in whatever ways your company’s specific needs dictate.

icon-phone-square Phone

We have an exceptional experience with phone-based customer service. More than a hundred years ago we started helping our clients’ customers over the phone.

 
icon-chat-square Chat

We handle chat channels with a personal touch. Use the channel the right way, and up to 70% of level 1 contacts can be automated.

 
icon-email-square Email

Email and web forms are quick and efficient channels that we use to manage customer interactions.

 
icon-customer-service-square Whatsapp, Messenger

Instant messaging services such as Whatsapp and Messenger are becoming increasingly important customer service channels.

 
icon-social-media-square Social channels

Aside from usual customer interactions, we can manage moderation and control of chat conversations and discussion forums in social media.

 
icon-physical-service-point-square Customer service points

Our customer services representatives also offer personal assistance at customer service points. No matter whether in your company’s own stores or in a pop-up store in a mall.

 

A model for onboarding

We will help and guide you throughout the entire onboarding process (the start-up phase of the collaboration). Our tried and tested systems allow good preparations and basic preparatory measures to make the outsourcing run as efficiently as possible from the word go.

dynava-background-green-01
Contact us

Please do get in touch!

We would love to know how we can help you become even bettter. And we are more than happy to discuss how our personalized services and customer service offerings can help give your company an edge.

Varaa aika asiantuntijamme kanssa

Olli Salmela
044 027 4848, olli.salmela@dynava.com

 

Juha Kasurinen
040 625 6820, juha.kasurinen@dynava.com

dynava-background-green-01
Ota yhteyttä

Haluaisitko kuulla lisää?


Varaa aika asiantuntijamme kanssa

 

Olli Salmela
044 027 4848
olli.salmela@dynava.com


Juha Kasurinen
040 625 6820
juha.kasurinen@dynava.com