Julia started as a customer service agent at Dynava in 2019. Soon it became clear that one of Julia's very strong points is her drive to seek answers and understand system issues.
“I have accomplished a lot in a short amount of time. I enjoy learning new things and sharing my knowledge.”
Julia started as a customer service agent at Dynava in 2019. Soon it became clear that one of Julia's strong points is her drive to seek answers and understand system issues.
Today, she works as a customer service agent with advanced knowledge, a so-called superuser, for one of Dynava's larger assignments.
Julia is motivated by solving problems. A large part of Julia's days is spent coordinating questions and answers. Julia is a great support to her colleagues and also helps with competence development.
– I have accomplished a lot in a short amount of time, but the common thread has been problem-solving. I enjoy learning new things and sharing my knowledge, which I do in various ways. Some questions may require real-time answers when my colleagues have questions in the middle of a customer dialogue, while other tasks may involve updating information systems and training materials.
By constantly learning new things, Julia never finds it boring or monotonous, as each workday comes with new challenges.
– What motivates me is solving a problem and sharing the knowledge with my colleagues. That way they know how to act the next time a similar situation arises.
In her role as a superuser, Julia is a customer service agent with advanced knowledge. She has contact and information exchange with both the client and her colleagues. This includes customer meetings, competence assurance, as well as collection and dissemination of information.
– I don't deny that there are periods of quite intense days, but that's part of the charm.